A large part
of Hadrian’s business involves the importation of panels, bumpers
and lights etc from well established manufacturers in Spain, Portugal,
Italy and Denmark. We always endeavour to single source.
Approximately 15% of our purchases come from within South East Asia. This
is mainly because Japanese cars are modified with such rapidity.
Most of the “European Quality Driven” manufacturers are based
in traditional areas of motor manufacture, making parts for OEMs and it
may surprise you to know that many of our imported panels are actually
made by manufacturers that supply original parts. As mentioned previously
Hadrian has successfully operated for over 33 years. During this period
we have formed business links with manufacturers of, the highest-grade
products available. For example Oran, Arregui, Maxicar, Phira, Europarts,
Embo and Isam, Each of these major suppliers have been approached by Thatcham
and represent very good illustrations of innovative, professional companies
that place integrity and quality at the forefront of their philosophy.
HADRIAN
believes that the five most important factors necessary to meet
the demands of the market within the replacement panel industry
are: -
Service
Quality
Competitive pricing
Availability
A rapidly expanding range
Hadrian
consistently provide all five
No new
panel (and this includes both imported panels and our own manufactured
items) is introduced to the product range without extensive prior
testing. Random picking and technical checks are also made as part
of our continuous quality control programme. The frequency with which
any particular design of a panel is checked will vary according to
the quality of the panels produced and being sold. Panels produced
from older tools are monitored more regularly to ensure that pressings
are not being affected by potential wear. If any discrepancy is discovered
then full checking of remaining stocks is always undertaken.
There is no point
in supplying an automotive body repairer with a cheaper panel, if
the extra labour and materials required to ensure that the panel
fits properly, or to achieve a satisfactory paint finish, ultimately
cost the body shop more than the saving made on the panel’s
initial purchase.
In the unlikely event that an unsatisfactory panel is supplied,
it is critical that a repairer loses as little time as possible
in effecting a repair and we offer product support as follows.
I. A "no quibble" replacement guarantee,
so that any dispute regarding the suitability or condition of any
panel may be resolved after an acceptable replacement has been supplied.
II. A large stock holding to make sure that
a re-placement is almost always available immediately
III. A rapid and efficient delivery service
to the motor factors that we supply ensures that the re-placement
reaches the repairer with the minimum of delay.
Nationwide
next working day delivery is carried out by out experienced drivers
using our dedicated fleet of vehicles. The vast majority of our
customers receive what is known as a dead drop i.e. the parts are
delivered during the night to ensure that they are available to
the bodyshop as early as possible.
With
a range of products as vast as Hadrian’s, the requirement for
industry leading computer technology that provides a live stock control
system is absolutely vital. Our preferred provider is MAM.
We also use digital phone technology, which enables us to audit incoming
and outgoing attempted calls. The phones are directly linked to our
server, which recognises the incoming CLI and automatically presents
the relevant account information to the phone operator. This eliminates
all potential identification errors.
Hadrian
has an immense range of products and it is essential that the customers
are able to identify parts required quickly, easily and reliably.
To this end we have produced a fully illustrated catalogue that is
widely recognised as being the most detailed and comprehensive reference
guide currently available. Throughout this web site you will find
illustrations of most of our parts. Copies of the full catalogue may
be purchased from either of our offices.
The popular mass selling Haynes DIY restoration and repair manuals
have incorporated illustrations reproduced under licence from the
HADRIAN catalogue - further independent evidence of the high opinion
within the trade of the quality of the drawings.